Our providers care about you and your health. As such, we would like you to be at ease during your visit and address any issues you may be having. Please consider the following guidelines to make your visit pleasant and as stress-free as possible.
Schedule the Appropriate Visit to Address Your Concerns:
Annual exams are intended to provide preventative health care services. This typically updating/reviewing your medical, social and family history, a thorough physical and gynecologic exam, Pap smear, screening for genetically-linked cancer syndromes, discussing birth control options/family planning, and often drawing your blood to assess your cholesterol, blood counts, liver/kidney/electrolyte panel, vitamin D, thyroid screening and blood sugar.
Problem visits are intended to address specific concerns you may be having, including concerns about your hormone levels, thyroid, generalized fatigue, weight gain, painful intercourse, recurrent vaginal discharge, low libido, and incontinence (just to name a few).
We would love to have the time to address every concern AND complete your annual exam, however, it is just not possible to do this in a manner that will provide you with the best possible care. For this reason, we strongly encourage you to prioritize your needs when scheduling appointments, which often means scheduling a separate visit for preventative services.
Bring Test Results with You to Discuss with Our Providers:
If you would like our providers to address specific test results (i.e. lab results, imaging studies) or records from another physician, please bring a copy of the result to your visit. Our staff can request a copy of the test result, but it takes time for us to receive it. If you don’t bring a copy of the test result with you, then you will need to make another appointment to review the result after the provider has had time to analyze the findings.
Put Your Questions in Writing:
Our providers want to make the most of the time they have scheduled with you for your visit, whether it be routine or for a specific concern. Please write down any questions you would like to discuss, this will save time and allow you to feel confident that we have addressed your concerns.
Information for New Patients:
- Medical Records: We are often asked if you need to obtain a copy of your medical record? If you do not have any prior issues that you were treated for or any test results that you would like us to see, it is usually not necessary to obtain records. If you have had abnormal test results in the past, or any history with gynecological issues, please arrange to have your medical records forwarded to our office BEFORE your first visit, but only after you have made an appointment. Call us with any questions regarding transfer of your medical records.
- Complete Your Medical Profile In Advance of Your Visit: Brenner & Associates is committed to offering the very latest in technology, both in medical care and in managing patient information to ensure privacy, security, and ease of use. We use a secure online Women’s health specific EMR (electronic medical record), that allows patients to complete paperwork in the comfort of your own home before coming to the office.
- Create a patient account (this is a complimentary secure feature that will allow you to update information, access your medical record, and communicate with our providers) ideally 3 days before your office appointment. We will email you a history form to print out and complete, please bring the completed form to your visit. If you are unable to take advantage of this option, please come to the office 30 minutes before your scheduled appointment so that you can enter your medical history and be ready to be seen at your appointment time BE SURE TO BRING YOUR ID AND INSURANCE CARD WITH YOU!
Know Your Insurance Policy: Brenner & Associates are very knowledgeable of the most common insurance plans. That being said, it is not feasible for our staff to know your specific plan inside and out. It is up to you to know your co-pays, deductible, and what kind of visits are covered. If in doubt, call your insurance carrier before making an appointment.
Dr. Brenner’s staff will verify your insurance benefits prior to your arrival at the office, when you provide us with your insurance information at least 72 hours in advance. You are expected to pay your co-pays and/or deductibles at time of service. If we are unable to verify your benefits, a deposit will be charged for that visit that will be reimbursed at such time that we receive payment from your insurance carrier. This is why it is important to be informed on your insurance benefits prior to making your appointment.
We respect your time, and we ask that you respect ours. We prepare for your visit and staff the office accordingly. We do our best to make your appointment pleasant and efficient. Please show respect for our time and efforts by notifying us at least 2 full business days in advance, if you will be unable to attend your scheduled appointment. If you are a no call/no show to your appointment, or call with less than a 24 hour notice, a $35.00 cancellation fee will be charged to your account. We will collect a deposit from you in the amount of $50.00 to hold appointment times after 1 missed appointment for new patients, and after 2 missed appointments for returning patient appointments (a missed appointment includes any appointment cancelled with less than 1 full business day notice). The deposit will be applied to your office visit after you are seen, but will not be refunded if the appointment is missed or cancelled. We will consider exceptions to this policy when extenuating circumstances exist, as in personal or family emergencies. Thank you for your respect and understanding.